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Albert0121
Albert0121 Posts: 4 ✭✭
edited September 3 in Welcome and join

It has been 5 hours without cellular date. How can I survive at this situation? I searched the same topic here and found people will create a ticket to get things fixed. Unfortunately, the chat experience is so bad. Waiting for half hour no real person show up. Who can help me to escalate and correct this issue? Thanks

Answers

  • Drizzt
    Drizzt Posts: 182 ✭✭

    Hello! Have you autorised your previous company to transfer your phone number (by answering a text message)?

  • G225 code IRSGE
    G225 code IRSGE Posts: 7,499 ✭✭

    Have you receive the texto with old SIM card for confirm transfer?

    For chat, use private mode of your browser.

  • Bois_3ISKD
    Bois_3ISKD Posts: 5,690 ✭✭

    @Albert0121 said:
    It has been 5 hours without cellular date. How can I survive at this situation? I searched the same topic here and found people will create a ticket to get things fixed. Unfortunately, the chat experience is so bad. Waiting for half hour no real person show up. Who can help me to escalate and correct this issue? Thanks

    You are not satisfied with the proposed solutions to resolve your problem?
    Please refer to our https://fizz.ca/en/faq/resolving-issues

  • Albert0121
    Albert0121 Posts: 4 ✭✭

    @Drizzt said:
    Hello! Have you autorised your previous company to transfer your phone number (by answering a text message)?

    No I never received any messages. I can call and message after the transfer but not the date

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 10,331 ✭✭

    @Albert0121 said:

    @Drizzt said:
    Hello! Have you autorised your previous company to transfer your phone number (by answering a text message)?

    No I never received any messages. I can call and message after the transfer but not the date

    Did you setup the APN settings?
    https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

  • G225 code IRSGE
    G225 code IRSGE Posts: 7,499 ✭✭

    @Albert0121 said:

    @Drizzt said:
    Hello! Have you autorised your previous company to transfer your phone number (by answering a text message)?

    No I never received any messages. I can call and message after the transfer but not the date

    Call old provider for resend texto or email for confirm transfert. You have need old active SIM Card for receive.

  • Whizz
    Whizz Posts: 25,994 admin

    Hello @Albert0121,

    I am sorry for your issue.

    Verifying your account, you have placed an order to transfer your number to Fizz, installed the eSIM but did not started the transfer.

    Please access My plans, Install my eSIM, press the green button ''Start the transfer''.

    Once the button is pressed, you will receive an authorisation request on the SIM card used with your previous provider that has to be accepted.

    Then, in maximum 2 hours your line will be transferred and active.

    You can consult our FAQ too:https://fizz.ca/en/faq/activation-how-do-i-transfer-my-current-phone-number-to-fizz

    If you still encounter any issue, please contact us by chat to help you further:https://fizz.ca/en/support

    Thank you for your cooperation.

    Have a nice day!

    -Simona, Community Moderator

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