Two questions - data coverage and data bonus

Frederic G. 48790
Frederic G. 48790 Posts: 20 ✭✭
edited September 5 in My Mobile

Hello, two questions for you.

1- I would like to change my coverage from Quebec to Canada. Will it be accessible day-1 or I need to wait to the next billing cycle ?
2- I've changed a bonus from 500mb to 1gb few months ago (perhaps even one year ago) and it is still "activation pending". What can I do ?

Thanks

Best Answer

  • MobileFizzer_VBMV6
    MobileFizzer_VBMV6 Posts: 361 ✭✭
    Answer ✓

    AFAIK changes to plan only take effect on next billing cycle

    Correct. Unfortunately, you can't upgrade your plan instantly with Fizz, you always have to wait for next billing cycle before plan upgrades become effective. You need to buy addons for instant upgrades.

    I've changed a bonus from 500mb to 1gb few months ago and it is still "activation pending".

    I've had the same issue for three consecutive billing cycles. The reward continued to be activation pending. I had to get support to resolve it. Check that they actually open a ticket, one that you can see in your account.

Answers

  • Shmutz
    Shmutz Posts: 304 ✭✭

    AFAIK changes to plan only take effect on next billing cycle (and cannot be made after 4.5 days prior to new billing cycle).

    Regarding your 2nd question, sounds like there's an issue and you should contact support.

  • Frederic G. 48790
    Frederic G. 48790 Posts: 20 ✭✭

    Is it possible to open a ticket directly instead of getting the chatbot? Is there a direct link to open a ticket that I could use? Thanks.

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 10,331 ✭✭

    @Frederic G. 48790 said:
    Is it possible to open a ticket directly instead of getting the chatbot? Is there a direct link to open a ticket that I could use? Thanks.

    Yes you can open a ticket yourself. From your account go to Settings -> Obtaining satisfaction -> Step 2

  • Whizz
    Whizz Posts: 25,989 admin

    Hello @Frederic G. 48790 ,

    The other users are correct—when changing the plan, the update will take effect starting from the next billing cycle, as also outlined in our policy. You can consult the policy here: https://fizz.ca/en/plan-change-policy

    Regarding the upgrade issue, I am sorry to hear about the situation.
    I have checked your account, and a support ticket has been opened. You can view the progress by going to My Settings > My Tickets. Rest assured, we are working to resolve the situation as quickly as possible.

    If you need further assistance or have any other questions, please feel free to contact our support team by accessing this link: https://fizz.ca/en/support

    Thak you for your patience.
    Have a good day!
    Alexandra, Community Moderator

    Thank you for your patience and understanding.

This discussion has been closed.

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