why "discussion has been closed"

Simon
Simon Posts: 129 ✭✭
edited September 3 in Internet

I'm not able to reply to a recent conversation ...
https://forum.fizz.ca/en/discussion/2663060/multiples-quick-disconnections-wifi-drop-issues-daily-with-new-modem-coda-5610q

... because the "discussion has been closed".

I'd replied a few minutes before someone from FIZZ replied (and promptly closed the discussion after doing so), but wondered if there was a way to reply nonetheless?

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 12,958 ✭✭

    Hi @Simon
    This happens when the @Whizz think that the conversation had the answer or that the conversation must be done with an agent to find the solution

  • Simon
    Simon Posts: 129 ✭✭

    It seems, in this case at least, that the reason they closed it is because they didn't offer support to a client who repeatedly tried, in vain, to get his modem to work. Kinda sad to loose a client because no one took him/her seriously for more than a week.

This discussion has been closed.

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