Activation pending Issue

JL99449
JL99449 Posts: 2 ✭
edited August 30 in My Mobile
I started a number transfer yesterday, but my activation status still shows as " Activation Pending " even after waiting more than 12 hours.
Is there anything I can do? How long will it take to finish the activation?

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 12,899 ✭✭

    Hi @JL99449
    Did you confirm the transfer that you received from your previous providers?

    Check with the support https://fizz.ca/en/support

  • Whizz
    Whizz Posts: 25,958 admin

    Hello JL99449,
    We are sorry to hear about this situation. 
    After making the necessary verifications into our tools, we were able to see that you have reached the online customer services and a ticket was created for the matter in order for the technical team to investigate. 
    The ticket is visible  in your Fizz account, in My Settings- My Tickets and as soon as they will have an update, you will be notified on the email address. 
    In the meantime, please try to restart the phone in order to see if the transfer will be completed. 
    From what we can see, this appears as "confirmed" however the plan is still not fully activated.
    Your understanding is highly appreciated.
    Have a nice day. 
    -Lavinia, Community Moderator

This discussion has been closed.

Categories