Why isn’t my data working on my eSIM?

Elle06_
Elle06_ Posts: 2 ✭
edited August 26 in My Mobile
I innately bought a SIM card to get a Canadian number however decided to activate an eSIM using the same plan and phone number so I could keep access my original number. It says the activation is complete but the data and the sim in general is not working despite having originally working on the physical sim.

Answers

  • Whizz
    Whizz Posts: 26,098 admin

    Hello @Elle06_ ,

    I am sorry for your situation.
    Verifying your account, your plan is active and functional.
    To fix it please make sure that the mobile data is activated, reset your network settings and restart your phone.
    Please consult our FAQ too:https://fizz.ca/en/faq/how-do-i-access-internet-my-phone
    If the issue persist after the manipulations provided, please contact us on chat to investigate further:https://fizz.ca/en/support

    Thank you for your understanding.
    Have a wonderful day,
    Simona, Community Moderator

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