BLANK PAGE AFTER LOGIN

sergio090799
sergio090799 Posts: 3 ✭
edited August 25 in Your Fizz Account
Hi! after login i have a blank page and i did everything
3 different browsers (on each device)
2 Android and 1 Windows device
Incognito tab
No VPN
Cleared cache
Reset password
Rebooted phone

I changed my email with the custome chat but i was never able to confirm it so i think i need it to be escladae please.

Best Answer

  • Whizz
    Whizz Posts: 25,828 admin
    Answer ✓

    Hello @sergio090799,

    Thank you for letting us know about this.

    I verified your account and I can see that your email address was not verified yet.

    Please check your email inbox and confirm your email address. If you cannot find the email, please make sure that you check all folders including the spam folder.

    In case you encounter any issues please contact us from the support page page for further assistance.

    Have a good one!
    -Vlad, Community Moderator

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 12,793 ✭✭

    Hi @sergio090799
    The blank page after login, sometime it happens, but waiting 20 seconds and after doing a refresh it helps

    But if you change the email and never confirmed, you should contact the support again to validate with them

  • MobileFizzer_VBMV6
    MobileFizzer_VBMV6 Posts: 338 ✭✭
    edited August 25

    Forum had a similar case a week or so ago. The official answer from a @whizz was that the account wasn't fully activated. Check if you missed any requests to verify your email or any other data you have provided.

This discussion has been closed.

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