Can't Recieve Calls from 8/14 2025
Best Answer
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Hello wahaha,
I'm sorry to hear about the inconvenience you're experiencing.
I suggest your trying to restart your phone and reset your network settings.
If that does not solve the issue, I recommend reaching us to our customer support for additional information with specific phone numbers you have tested since that cannot be shared here.
More details can be found here https://fizz.ca/en/faq/i-cant-receive-any-calls-on-my-phone
To contact us directly you can use this link https://fizz.ca/en/support
Have a nice day.
-Mihai, Community Moderator
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Answers
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Hi have you Volte compatible phone?
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@wahaha said:
I know it's other fizz m any users cannot recieve calls ，It seems that this is a common problem that has delayed our business. Please solve it as soon as possible and hope to compensate users.Are you connected to VoLTE? 3G?
My calls and those of my family are working fine. Try to contact support, this may be an issue isolated to yourself.
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No many people have problems but this is phone compatibility problem with Volte or Fizz problem..
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@wahaha said:
I know it's other fizz m any users cannot recieve calls ，It seems that this is a common problem that has delayed our business. Please solve it as soon as possible and hope to compensate users."Then, while at home for example, make a call by dialling #TEST (#8378) from your phone and listen to the voicemail.
If you hear confirmation that your call was made over the LTE network, you’re all set.
If you hear a different message or the call doesn’t go through, your call couldn’t use VoLTE."
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If it were a problem with VoLTE, calls would not work at all. Many people reported independently though that incoming calls from Fizz numbers do work as do all outgoing calls.
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> @Mike RZMAX said:
> > @wahaha said:
> > I know it's other fizz m any users cannot recieve calls ，It seems that this is a common problem that has delayed our business. Please solve it as soon as possible and hope to compensate users.
>
> "Then, while at home for example, make a call by dialling #TEST (#8378) from your phone and listen to the voicemail.
>
> If you hear confirmation that your call was made over the LTE network, you’re all set.
>
> If you hear a different message or the call doesn’t go through, your call couldn’t use VoLTE."
>
> https://fizz.ca/en/faq/why-volte-important
It should be apparent by now that this is a system problem, affecting at least western Canada. Not a problem where user”s phones suddenly no longer with VoLTE. It would be beneficial to have a true status update and eta on the fix from Fizz. Like others, I have medical phone appointments next week, and my dad has been in hospital for a week now and family friends and his doctor cannot reach me.0
