RC Dave

dsawrey
dsawrey Posts: 2 ✭
edited August 16 in My Mobile
I cannot receive calls except from fizz customers. I can phone anyone perfectly. I receive texts from anyone.

Answers

  • MobileFizzer_VBMV6
    MobileFizzer_VBMV6 Posts: 332 ✭✭

    Apparently a general issue with Fizz receiving calls from other carriers. Seems to have started yesterday.

  • Alexsolo
    Alexsolo Posts: 874 ✭✭

    @dsawrey said:
    I cannot receive calls except from fizz customers. I can phone anyone perfectly. I receive texts from anyone.

    I would suggest contacting support: https://fizz.ca/en/support

    According to the site, their services are operational, although this information may not be up to date: https://fizz.ca/en/faq/status-services

  • Mike RZMAX
    Mike RZMAX Posts: 5,934 ✭✭

    @MobileFizzer_VBMV6 said:
    Apparently a general issue with Fizz receiving calls from other carriers. Seems to have started yesterday.

    "Then, while at home for example, make a call by dialling #TEST (#8378) from your phone and listen to the voicemail.

    If you hear confirmation that your call was made over the LTE network, you’re all set.

    If you hear a different message or the call doesn’t go through, your call couldn’t use VoLTE."

    https://fizz.ca/en/faq/why-volte-important

  • MobileFizzer_VBMV6
    MobileFizzer_VBMV6 Posts: 332 ✭✭

    If it were a problem with VoLTE, calls would not work at all. Many people reported independently though that incoming calls from Fizz numbers do work as do all outgoing calls.

  • Whizz
    Whizz Posts: 25,798 admin

    Hello dsawrey ,

    Sorry to hear about the issue.

    I verified your account and it appears that a ticket was escalated but it was missing a few pieces of information.

    Please read the e-mail that our colleagues have sent you and add the missing details in it so our team can check further.

    Thank you for your understanding.
    Have a good one,
    Raul, Community Moderator

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