Why I cannot receive call from others? But can call out.
Best Answer
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Hello a_bottle_of_sweets,
I'm sorry to hear about the inconvenience you're experiencing.
I suggest your trying to restart your phone and reset your network settings.
If that does not solve the issue, I recommend reaching us to our customer support for additional information with specific phone numbers you have tested since that cannot be shared here.
More details can be found here https://fizz.ca/en/faq/i-cant-receive-any-calls-on-my-phone
To contact us directly you can use this link https://fizz.ca/en/support
Have a nice day.
-Mihai, Community Moderator0
Answers
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@a_bottle_of_sweets said:
Start from yesterday I cannot receive any call from others except Fizz users. I tried my work mobile, buzz, and other friends call me, I cannot receive it. Up to now, it still cannot work.I would suggest contacting support: https://fizz.ca/en/support
According to the site, their services are operational, although this information may not be up to date: https://fizz.ca/en/faq/status-services
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Hi test your phone if Volte compatible here #8378
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"Then, while at home for example, make a call by dialling #TEST (#8378) from your phone and listen to the voicemail.
If you hear confirmation that your call was made over the LTE network, you’re all set.
If you hear a different message or the call doesn’t go through, your call couldn’t use VoLTE."
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Please contact Fizz support. Also make sure your device is VOLTE compatible.
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I have had the same thing. I contacted customer support, and have a ticket in the works to get fixed. I am guessing this is a whole system issue and not just me. This is a joke, and if I wasn't paying for a phone as well I would leave and go back to TELUS right now. Not even a month in, and already issues.0
