How do I get phone to receive incoming calls?

janet_daines
janet_daines Posts: 2 ✭
edited August 16 in My Mobile
My cellphone will not receive incoming calls from my husband's cellphone (which uses Koodo), although it seems to receive calls from our landline. My husband's phone gets a server error message. Something similar happens with calls from other cellphones.

Answers

  • Whizz
    Whizz Posts: 25,798 admin

    Hello janet_daines,

    I am sorry to hear about your situation.
    I have verified your account, and I can confirm that your plan is currently deactivated. In order for us to assist you further and create a support ticket if needed, your plan needs to be active.

    Please try to re-activate your plan. Starting from August 16th, if the Reactivate button is visible in your account, you can reactivate the plan by going to My Plans > Reactivate button. Follow the on-screen steps to complete the reactivation process.
    For more detailed instructions, you can find additional information here: https://fizz.ca/en/faq/reactivate

    Thank you for your understanding. If you need further assistance, you can contact our support: https://fizz.ca/en/support

    Have a good day! 
    Alexandra, Community Moderator

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