I reset my mobile etc settings

ladyr

Still unable to receive phone calls, please advise, waiting to hear back for work etc

Whizz

Hello ladyr,

I'm sorry to hear that.

I advise you to restart your phone and check if the call forwarding option is active. You can do this by following the appropriate path for your phone model. For Android open the phone app → Click on the three dots on the top right of the screen → Settings → More settings → Call forwarding; for iPhone: Settings → Telephone → Call forwarding. 

Additionally, you can try resetting your network settings and testing on a different network. To test another network, follow these steps: 
-> Android: Settings → Connections → Mobile networks → Network operators → Search networks → deselect automatic and select Fizz ext, then test. Ask someone to call you.
-> iPhone: Settings → Cellular → Network Selection. Turn off automatic and select Fizz ext, then test. Ask someone to call you. You can see more details here: https://fizz.ca/en/faq/i-cant-receive-any-calls-on-my-phone

If the issue continues after trying these steps, please contact support to have a ticket opened for further assistance: https://fizz.ca/en/support

Thank you for your understanding and cooperation! 
Have a good one!
Alexandra, Community Moderator