Unable to receive calls in Vancouver area

Konalife

Hello, for the past 2 days I've been unable to receive phone calls in the greater Vancouver area. I have a pixel 9 with the lightning Sim. Calls Don't even go through or ring on my end. If there's some kind of network problem?

BradDoell

Hi @Konalife
Here is what fizz had to say to another user having the same problem
Hello ericskilling,
I am sorry for the issue.
Please try resetting the network settings of your phone, restart it and make sure that the operating system is up to date.
If the issue persists, please contact us by chat to help you further:https://fizz.ca/en/support
You can consult our FAQ too:https://fizz.ca/en/faq/i-cant-receive-any-calls-on-my-phone
Thank you for your cooperation.
Have a nice day!
-Mihai, Community Moderator

Whizz

Hello Konalife ,

Sorry to hear about the issue.
I verified your account and it looks like you managed to reach our team on chat.

As Brad said earlier if resetting the network settings didn`t help or if the same issue happens in another device which is VoLTE compatible with Fizz , please continue the conversation on chat so a ticket can be escalated further.

A bit more details can be found here also : https://fizz.ca/en/faq/i-cant-receive-any-calls-on-my-phone

Thank you for your understanding.
Have a good one,
Raul, Community Moderator