Upgrade from 200 Mbps to 940 Mbps and new router

AdelS
AdelS Posts: 3 ✭✭
edited August 15 in Internet

Hi,
i want to upgrade my home internet from 200 to 940, i start the process from my account, get to the [confirm] button but didn't get info about sending me the new router that support 500 et 940, is that correct? will Fizz send me the new router automatically?

Answers

  • Mike RZMAX
    Mike RZMAX Posts: 6,308 ✭✭

    @AdelS said:
    Hi,
    i want to upgrade my home internet from 200 to 940, i start the process from my account, get to the [confirm] button but didn't get info about sending me the new router that support 500 et 940, is that correct? will Fizz send me the new router automatically?

    The new modems are intended for new customers who subscribe to the internet service

  • AdelS
    AdelS Posts: 3 ✭✭
    edited August 13

    Hi Mike, thanks for your help <3 .
    I'm starting a new remote job, and from what I've read, I think the new router (Wi-Fi 6) will be perfect for me. I have the option of switching provider and going with E-b.o.x or Videotron if I have no luck getting the new router, even though I liked Fizz.
    is there any solution?

  • Mike RZMAX
    Mike RZMAX Posts: 6,308 ✭✭

    @AdelS said:
    Hi Mike, thanks for your help <3 .
    I'm starting a new remote job, and from what I've read, I think the new router (Wi-Fi 6) will be perfect for me. I have the option of switching provider and going with E-b.o.x or Videotron if I have no luck getting the new router, even though I liked Fizz.
    is there any solution?

    Contact support maybe it would work
    https://fizz.ca/en/support

  • G225 code IRSGE
    G225 code IRSGE Posts: 7,640 ✭✭

    @AdelS said:
    Hi Mike, thanks for your help <3 .
    I'm starting a new remote job, and from what I've read, I think the new router (Wi-Fi 6) will be perfect for me. I have the option of switching provider and going with E-b.o.x or Videotron if I have no luck getting the new router, even though I liked Fizz.
    is there any solution?

    Hi, check with support.

  • Whizz
    Whizz Posts: 26,108 admin

    Hello @AdelS ,

    Since we're working with limited inventory, we're rolling out the new Wi-Fi modem gradually. Inventory availability dictates the pace, and at this point we have no details as to when this new modem model might be available to our existing members. Rest assured, however, that the modem you currently have is not obsolete. It's fully functional and capable of meeting your needs, and you'll benefit from the same support and updates.
    We'll get to that in the near future, but as stocks are limited, this new equipment is being rolled out gradually, and members who already have a Fizz Wi-Fi modem aren't part of the first waves.
    I kindly invite you to contact us by chat in order to check your modem signals and help you further :https://fizz.ca/en/support
    We really appreciate your kind understanding.
    Have a great day!
    -Simona, Community Moderator

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