cannot receive calls but can do everything else. How to fix?

pjong
pjong Posts: 1 ✭
edited August 2 in My Mobile
cannot receive calls but can do everything else. How to fix?

Answers

  • G225 code IRSGE
    G225 code IRSGE Posts: 7,334 ✭✭
    edited August 2

    Hi what is your models of phone ? Have you install all updates for your phone?

    Texto and data works ?

    Reboot phone and retry,

  • elena code xzi4t
    elena code xzi4t Posts: 12,772 ✭✭

    @pjong
    When did you activated the plan?
    Did you transfer the number from another provider? If this is the case probably the transfer was not completed
    Contact the support https://fizz.ca/en/support

  • Whizz
    Whizz Posts: 25,798 admin

    Hello pjong,

    I'm sorry to hear that you're unable to make calls.
    I have verified your account, and your plan is active with minutes and coverage that allow you to use your service within Canada and the US.

    I recommend restarting your phone first. If the issue persists after that, please check the network you're connected to and ensure Fizz is selected as your network.

    Here are the steps to check based on the mobile device you have: 
    Android: Settings → Connections → Mobile networks → Network operators → Search networks → Automatic/Fizz
    iPhone: Settings → Cellular → Network Selection
    You can find more information about this here: https://fizz.ca/en/faq/i-cant-receive-any-calls-on-my-phone

    If the issue is not resolved, feel free to contact us via live chat to discuss with our agents. You can connect with us on live-chat using this link: https://fizz.ca/en/support

    Thank you for understanding and have a good day! 
    -Alexandra, Community Moderator

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