Poor internet service

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CurriedGoat
CurriedGoat Posts: 14 ✭✭
edited 12:43PM in Internet

It's becoming very clear that the poor quality internet is not an isolated phenomenon.

At first I thought it was just me, but I signed up for FIZZ internet only 5 months ago. I have the new router amd it was installed by a technician.

I work from home and the constant outages are beginning to disrupt my workflow. I may have to start considering other options for service.

And it seems, according to otjer FIZZ members in this forum, that is the new router is likely involved in whatever is causing a significant amount of connectivity issues. I really appreciate this forum... it's good to know im not alone in this...

But I wonder, is there an investigation looking into this? Because the service is extremely unreliable and problematic.

Answers

  • G225 code IRSGE
    G225 code IRSGE Posts: 7,062 ✭✭

    Hi ask to support for check your signal. @Whizz

  • elena code xzi4t
    elena code xzi4t Posts: 12,583 ✭✭

    Hi @CurriedGoat

    Here we are users and we don't know exactly what modem are you using, I personally use their modem in bridge mode with my own router and everything works well.

    What you are describing can be a consequence of multiple factors, for example

    • poor wifi signal, did you try to use the ethernet cable to see if this is the case
    • problem with the cable signal, this can be tested by the support https://fizz.ca/en/support

    What speed do you have?
    How many device you have connected?

  • BlueAardvark470
    BlueAardvark470 Posts: 82 ✭✭

    What speed have you selected?

  • BlueAardvark470
    BlueAardvark470 Posts: 82 ✭✭

    And are you using Wi-Fi or Ethernet?

  • BlueAardvark470
    BlueAardvark470 Posts: 82 ✭✭

    Using Ethernet can improve your speeds

  • BlueAardvark470
    BlueAardvark470 Posts: 82 ✭✭

    If you’re going to use Wi-Fi maybe move closer the modem

  • Whizz
    Whizz Posts: 25,566 admin

    Hello @CurriedGoat ,

    I am sorry for your issue.
    Verifying your modem signals in my tools, some of them are not within the limits, in order to fix it we will have to troubleshoot.
    I invite you to restart the modem, make sure that the coaxial cable is well inserted into the both ends and make sure that the power outlet is functional.
    If the issue persists after there manipulations, please contact us by chat, as we will need to set a service appointment with a technician to investigate further and fix it.
    To chat with us:https://fizz.ca/en/support
    Please consult our FAQ too:https://fizz.ca/en/faq/my-wi-fi-network-not-working-its-slow-or-it-cuts-what-do-i-do

    We really appreciate your cooperation.
    Have a nice day!
    -Simona, Community Moderator

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