SIM Card has not arrived - Options?

obsydion

Like many others, I placed an order for a physical SIM card and it has not arrived. My order history shows an Order number but no tracking so I'm not sure I want to sit here for something that may not ever be delivered.

I am prepared to pick it up from a Point of Sale/Participating store but my question is how to I go about getting a refund for the SIM I ordered?

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Usually Fizz will refund you after having activated the plan, contacting the support https://fizz.ca/en/support

MobileFizzer_VBMV6

Check if you payment did actually go through. If it did, only Fizz support can help.

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Hi contact support online for this or private @Whizz

https://fizz.ca/en/support

BlueAardvark470

Hi there. Contact Fizz support about this and I’m sure they’ll give you a refund. After that you can activate a free E-SIM or go to one of their partner stores and get a physical SIM

Whizz

Hello @obsydion ,

I am sorry for your situation.
Please contact us by chat in order to help you further, we can send you a free SIM card, for that we need to confirm the delivery address.
To chat with us:https://fizz.ca/en/support
I invite you to consult our FAQ too:https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered
Thank you for your kind understanding.
Have a great day!
-Simona, Community Moderator