How to resubmit number port?

Eme
Eme Posts: 2 ✭✭
edited July 25 in Welcome and join
I trying to port my number from Speakout to Fizz, but after 10h not getting any text message from Speakout. I have to Speakout sim in my phone, still active. I think the problem is when I activated the Speakout I had an other phone, so actual IMEI not accepted? How can I resubmit the port request. Meantime I flound the Speakout PIN so maybe will work with that

Answers

  • Mike RZMAX
    Mike RZMAX Posts: 5,985 ✭✭

    @Eme said:
    I trying to port my number from Speakout to Fizz, but after 10h not getting any text message from Speakout. I have to Speakout sim in my phone, still active. I think the problem is when I activated the Speakout I had an other phone, so actual IMEI not accepted? How can I resubmit the port request. Meantime I flound the Speakout PIN so maybe will work with that

    Contact support
    https://fizz.ca/en/support

  • elena code xzi4t
    elena code xzi4t Posts: 12,793 ✭✭

    Hi @Eme

    Check under your Fizz account if you don't have a plan in pending state, you can do the procedure from the beginning.
    If you have the plan, you need to contact the support https://fizz.ca/en/support

  • Whizz
    Whizz Posts: 25,828 admin

    Hello @Eme,

    I am sorry for your situation.

    Verifying your account, the transfer was tried on July 23, and there is no error message also it is not possible to retry it.

    I have just made a ticket to our technical team to investigate further and provide us a solution.

    Once an answer is provided, you will be immediately informed by email. Also you can track the progress under My settings, My tickets.

    Please consult our FAQ too:https://fizz.ca/faq/im-having-problems-transferring-my-current-phone-number-to-fizz-why-what-can-i-do

    Rest assured, we are doing the best for you.

    We appreciate your kind understanding.

    Have a great day!

    -Simona, Community Moderator

This discussion has been closed.

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