Ordered phone was never delivered

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Randompersonwithacat
Randompersonwithacat Posts: 2 ✭
edited July 22 in Phones
Hi,

I ordered a new phone and received a order number and was able to access the order history for a few days. However, I never received a confirmation email and my order has become inaccessible in the order history and I have not received anything.

What is going on?

Best Answer

  • Whizz
    Whizz Posts: 25,536 admin
    Answer ✓

    Hello @Randompersonwithacat

    Thank you for letting us know about this.

    I verified your account, and I can see that the phone order you placed on July 12th was cancelled as the payment couldn't be processed. However, I can see that you managed to place another order today.

    The payment for the new order was completed and your order is confirmed. You can see this in your Fizz account under My settings > Order history.

    Have a good one!
    -Vlad, Community Moderator

Answers

  • Mark123_2024
    Mark123_2024 Posts: 7,350 ✭✭

    @Randompersonwithacat said:
    Hi,

    I ordered a new phone and received a order number and was able to access the order history for a few days. However, I never received a confirmation email and my order has become inaccessible in the order history and I have not received anything.

    What is going on?

    Talk to the customer service department. If you were not home at the delivery time you will need to pick it up personally from one of the headquarters of the delivery company.

  • MobileFizzer_VBMV6
    MobileFizzer_VBMV6 Posts: 295 ✭✭

    Also, you may want to check your payment method. Did the charge for the phone actually go through?

This discussion has been closed.

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