Upload jitter/packet loss Counter-strike 2

AChebel

Hi, I've been experiencing high upload jitter and packet loss when playing counter-strike 2, making the experience miserable. I have tried rebooting the modem multiple times, buying my own router (Ubiquiti Edgerouter X), checking the coax cable for any signs of deterioration, 3 different ethernet cables, to no avail.

To make sure it wasn't my PC, I took it to a friends house who is on a different ISP and everything was perfect. Graphs were all green, not a single red spike. So it is not my computer/drivers/windows, etc. Definitely is from Fizz (routing maybe?) or perhaps the coax installation in my home.

Anyone else experienced this and found a fix? Can someone help me out please?


Whizz

Hello @AChebel,

Thank you for letting us know about this.

I verified your Fizz account, and I can see that you don't have any plan on this account.

In order to verify your connection and receive the proper assistance, please log into the account where you have the internet plan and contact us on our live chat from the support page: https://fizz.ca/en/support

Have a good one!
-Vlad, Community Moderator

Mike RZMAX

Hi @AChebel

Have your signal checked by support to validate if it meets the standards.
https://fizz.ca/en/support

G225 code IRSGE

Disconnect the electricity of modem 10 seconds. Retry!