Cannot add TV plan

davidou

Hello,
I recently got the basic Internet plan (30Mb/s). I now want to add a TV Plan.
I click TV Plans, select the Basic TV plan (7$ per month), click Choose this plan, then I click Next after selecting my home address, and then the site crashes. Either I get an error message and get redirected to the home page, where the UI seems bugged; or I get redirected to https://zone-tv.fizz.ca/checkout/tv-activation/channels?step=channels&cartId=...&UserType=Connected&lang=en, which is just a blank page, or the third thing that happens is an HTTP Error 405.

So, I never get to the page that allows me to select my channels, nor the checkout page.
Can anyone help me activating my TV Plan please?

elena code xzi4t

Hi @davidou
Can you try to use the browser in private mode, and if you are using a VPN try to disable it
If this is not enough, try to contact the support https://fizz.ca/en/support

Whizz

Hello @davidou ,

Thank you for your interest.
Verifying your account, I noticed you have managed to subscribe to Fizz TV service.
You can consult our FAQ too:https://fizz.ca/en/faq/how-do-i-subscribe-fizz-tv
We really appreciate your cooperation.
Have a nice day.
-Simona, Community Moderator