Got new promo Samsung Galaxy S24 last September and have not been able to activate monthly rebate.

HoneyBooBoo
HoneyBooBoo Posts: 1 ✭✭
edited July 18 in Phones

Hi all, I have tried everything in the FAQ, chatting with the bot and troubleshooting, but nothing has worked. I have this message in orange telling me to activate my SIM card to automatically get my rebate. I entered my SIM card info; it was rejected. So, I downloaded an e-SIM and it took some configuring to get things to go back to normal. But the e- works and is recognised by my phone and FIZZ. Why is the message not going away and more importantly, not activating my 24 month rebate so my monthly bill goes from $38.00 to $8.00?

Best Answer

  • Whizz
    Whizz Posts: 25,709 admin
    Answer ✓

    Hello @HoneyBooBoo,

    Thank you for letting us know about this.

    I verified your account, and I can see that the discount mentioned is not applied to any of your plans yet.

    In order to associate the discount with one of the plans on the account, we will have to send a request to our dedicated department. In order to do that, we will need a few more details about the plan you want to use the discount for.

    To receive the appropriate assistance, please contact us on our live chat directly from the support page. You can do that here: https://fizz.ca/en/support
    

    Have a good one!
    -Vlad, Community Moderator

Answers

  • Shmutz
    Shmutz Posts: 277 ✭✭

    You should try to contact support (not bot) via chat or Whatsapp.

  • elena code xzi4t
    elena code xzi4t Posts: 12,707 ✭✭

    Hi
    When you chat you need to ask for an agent
    Or a @Whizz can look on it

This discussion has been closed.

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