Rewards question

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Easygolucky
Easygolucky Posts: 1,094 ✭✭
edited July 15 in Internet

Heyy for the last 5 months I have had a $1 off coupon and I have applied it but every month it says it will be applied the following month... This has been going on for 5 months now. I reached out to customer service and had a live chat with them last month about it and they said it would be fixed this month... And it was not. It says it will be applied in August now. But the person I spoke to last month confirmed it would be applied in July. Has this happened to anyone? What else can I do?

Answers

  • Easygolucky
    Easygolucky Posts: 1,094 ✭✭

    Thank you in advance for your help!

  • Easygolucky
    Easygolucky Posts: 1,094 ✭✭

    Oh and I should have mentioned I already tried removing the reward and re-applying it to sort of reset it. It did not work

  • elena code xzi4t
    elena code xzi4t Posts: 12,410 ✭✭

    This is a big you should ask a refund for the months that you lost that rebate therefore 5$ at least

  • Easygolucky
    Easygolucky Posts: 1,094 ✭✭

    @elena code xzi4t said:
    This is a big you should ask a refund for the months that you lost that rebate therefore 5$ at least

    how can I do that?

  • Easygolucky
    Easygolucky Posts: 1,094 ✭✭

    I already tried to reach out to customer service on live chat and they were not helpful at all

  • Whizz
    Whizz Posts: 25,462 admin

    Hello Easygolucky,

    I have verified your account, and I want to inform you that the $1 upgrade will be activated with your August payment cycle. I suggest that you reach out to us again via live chat after August 6th if you notice that the upgrade has not yet been activated. Our agents can then open a ticket with the technical team to investigate the issue.

    You can contact us easily by clicking on this link:  https://fizz.ca/en/support

    Thank you for your patience! 
    Have a good day! 
    -Alexandra, Community Moderator

This discussion has been closed.

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