WAN IP Address lost (0.0.0.0) – Frequent Disconnects
Hello,
I'm experiencing a recurring issue where my modem-router (Hitron) frequently loses the WAN IP address, resulting in a complete loss of internet connection. In the router’s interface, the WAN IP is shown as 0.0.0.0, which I believe indicates a communication issue between the modem and the Fizz side server.
There are 3 people working from home in our household, so these interruptions are severely impacting our ability to do our jobs. Having to reboot the equipment multiple times a day is not a sustainable solution.
I kindly request support and investigation from Fizz side.
Who should I contact to resolve this issue?!
Answers
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It seems that you are loosing the connection
Validate with the support https://fizz.ca/en/support1 -
Hello Kaloyan,
I'm sorry to hear that.
I have verified your modem and signals, and your modem is online. However, there are a few signals that are not within the normal parameters.Please check the coaxial cable to ensure it is properly screwed in at both ends (and see if it is physically damaged or bent as far as you can tell). You can even try unscrewing both ends of the coaxial cable and firmly reconnecting them, making sure that the end that was connected to the modem is correctly connected to the coaxial outlet and vice versa.
If the modem is plugged into a power strip or using extension cords, please remove them and then reconnect the modem to an outlet that is not shared with other devices. We strongly advise against using extension cords/power strips to plug in the modem as this could cause interference and signal fluctuations. You can see more details here: https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do
If the issue persists after the manipulations, please contact our live agents here: https://fizz.ca/en/support
We will assist you further.
Thank you and have a good day!
-Alexandra, Community Moderator0
