i forgot the password on my phone ,it was erased after 10 attempts how can i get my esim back

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adewale
adewale Posts: 2 ✭
edited July 15 in Your Fizz Account
pls how can i get back to my line

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 12,410 ✭✭
    edited July 15

    You need to validate with the support https://fizz.ca/en/support

  • MobileFizzer_VBMV6
    MobileFizzer_VBMV6 Posts: 278 ✭✭

    Depends on what password you forgot. Is it the phone lock password? Or is it the PUK on the Fizz e-sim? If it is the phone, you'd have to do a factory default reset. Some phones make erasing esims optional in factory reset so look for an option to not erase the esim. If it is the PUK or you can't recover your phone without losing the esim, you have to request a new esim profile from Fizz.

  • Whizz
    Whizz Posts: 25,462 admin

    Hello adewale,
     
    I'm sorry to hear about that.
    I have verified your account, and I can confirm that the plan has been deactivated. Since it was deactivated while still in trial, reactivation is not possible. You will need to activate a new SIM card or eSIM, choose a new number, and select a new plan. For more information, you can see the details here:  https://fizz.ca/en/faq/reactivate

    If you need further assistance or have unclarities, you can reach out via live chat to discuss with our agents here: https://fizz.ca/en/support

    Thank you for understanding, have a good day! 
    -Alexandra, Community Moderator

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