Internet down

Rina2333

Yesterday, the internet was down. Checked in App and I was told there was outage and the technicians are working on it. This morning there was internet around 7:30 am then no internet again. And can’t check with Support in App.

Whizz

Hello Rina2333,
Due to the recent outages, in some areas maintenances, works were required in order to restore the internet connection.
By looking into your connection details, we can see that indeed, your modem is online now and signals are optimal.
In case you will encounter any issues, you can restart again your modem and reach back the customer services agents.
To restart the modem, you can unplug the power cable for minimum 30 seconds.
After that, please plug the modem back on into the electrical outlet and expect about 3 minutes for the device to fully reconnect to the network.
Here you can see exactly the process: https://youtu.be/FUup6jfIvGA
The waiting time can be higher than expected due to the high number of requests however our customer services are working constantly.
Your understanding is highly appreciated.
Have a great day.
-Mihai, Community Moderator 

elena code xzi4t

Hi @Rina2333
Most probably it was due the weather
Please try to contact the support https://fizz.ca/en/support