Options for Intermittent internet
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Coco_the_beef
Posts: 2 ✭
in Internet
We have been with Fizz for a long time, but in the last 2 years we have had very poor service. My last interaction with support was very unproductive. The internet has been cutting out for several months.
Of course when I contact support I am told there are reported interruptions since July 1.
I have been having issues since before then.
I have had technicians come, check the cables, replace the heads on the cables, etc.
Still the issues persist.
I have suggested that we could try replacing the very old modem before cancelling service, but I was told the only way to get a replacement was to upgrade our service. ..this is a hard sell when it does not make any sense to pay more for a service that is currently unreliable.
Usually service drops for about 15min and comes back. 5-6 times per day.
This is very difficult when you work from home and have to do meetings all day. It severely impacts the ability to have consistent conversations.
Not to mention the overage fees on our cellphone service as they switch off of wifi all the time.
Currently looking for alternative solutions.
I’m ready to purchase my own modem, to at least try that before cancelling service, but really surprised no one at fizz ever wanted to try sending us a replacement.
What have other people done to get good support?
Of course when I contact support I am told there are reported interruptions since July 1.
I have been having issues since before then.
I have had technicians come, check the cables, replace the heads on the cables, etc.
Still the issues persist.
I have suggested that we could try replacing the very old modem before cancelling service, but I was told the only way to get a replacement was to upgrade our service. ..this is a hard sell when it does not make any sense to pay more for a service that is currently unreliable.
Usually service drops for about 15min and comes back. 5-6 times per day.
This is very difficult when you work from home and have to do meetings all day. It severely impacts the ability to have consistent conversations.
Not to mention the overage fees on our cellphone service as they switch off of wifi all the time.
Currently looking for alternative solutions.
I’m ready to purchase my own modem, to at least try that before cancelling service, but really surprised no one at fizz ever wanted to try sending us a replacement.
What have other people done to get good support?
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Answers
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With Fizz you cannot purchase a new modem, can you try your modem in someone else home or the other way around. This will exclude the problem with the cable (but the tech should already have it excluded)
A long shot, create a new plan and close the old
or upgrade for a month, but be sure that the will send a new modem when you upgrade, since i believe that they will not do it0 -
Hi install Fizz wifi apps for diagnostic your connection. Ask to support for verification of your signal. @Whizz
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