after i scanned the QR code to get an e-sim they write that the QR code is incorrect. what should i

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kuperserg
kuperserg Posts: 2 ✭
edited July 9 in Your Fizz Account
after i scanned the QR code to get an e-sim they write that the QR code is incorrect. what should i do?

Answers

  • Irene
    Irene Posts: 5,992 ✭✭
    edited July 9

    Hi
    Try to add it manually also be sure that your wifi is enabled if you still have problems contact the support https://fizz.ca/en/support

  • Whizz
    Whizz Posts: 25,461 admin

    Hello kuperserg,

    I'm sorry to hear that.
    I have verified your account, and the eSIM has been assigned in the system. Please ensure you are connected to a Wi-Fi network, then try scanning the QR code again. Please go into your account > My plans > Manage plan > Install esim. You need to scan the code using your phone's camera, while making sure that you phone is also esim compatible. You can check the list here: https://fizz.ca/en/faq/compatible-devices

    If you still experience issues after trying again while connected to Wi-Fi, please reach out to us via chat by accessing this link: https://fizz.ca/en/support

    Thank you for understanding! 
    Have a good one, 
    -Alexandra, Community Moderator

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