I can make calls and use the data, but can't receive calls?

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Jack_deepsea
Jack_deepsea Posts: 3 ✭
edited July 6 in My Mobile
I can make calls and use the data, but can't receive calls?
When someone calls me, it says: The number you have called is not assigned.
How to fix it? Thanks.

Best Answer

  • G225 code IRSGE
    G225 code IRSGE Posts: 6,911 ✭✭
    edited July 6 Answer ✓

    Check the status of your number transfer

    Log in to your Fizz account → “Notifications” → See if the notification for transfer completed was received.

    If not, contact your previous provider to authorize the transfer (e.g., respond to a confirmation SMS).

    Restart your phone

    This forces the device to reconnect to the Fizz network.

    Verify your network settings

    Make sure your phone is properly configured to use the Fizz network (APN settings, automatic network selection).

    Contact Fizz customer support

    If the issue persists, reach out to Fizz via their online chat support so they can check the status of your number in their system.

Answers

  • Whizz
    Whizz Posts: 25,448 admin
    edited July 6

    Hello @Jack_deepsea ,

    I am sorry for your situation.
    Verifying your account, your mobile plan is active and in a good standing.
    To fix it, please reset the network settings on your phone, restart it and make sure that  call blocking an call forwarding are not activated.
    Please consult our FAQ related:https://fizz.ca/en/faq/i-cant-receive-any-calls-on-my-phone
    If the issue persist after the manipulations provided, please contact us by chat to investigate further and help you:https://fizz.ca/en/support

    Thank you for your kind understanding.
    Have a nice day!
    -Simona, Community Moderator

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