RCS not working on new phone

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catsoop
catsoop Posts: 2 ✭
edited July 3 in My Mobile
Hi,

I have recently switched from a Pixel 7 Pro to a OnePlus 13 and I can't get RCS chats to work on my new phone.

I have:
- Data plan with unlimited text messages
- Updated my phone
- Updated the Messages app
- Uninstalled/reinstalled "Carrier Services" app
- Disabled RCS on my old phone
- Reset network configurations
- Cleared storage and cache for the Messages app
- Restarted my phone
- Set the APN config manually
- Waited 24 hours

and still nothing.

The RCS setup says that RCS chats aren't available in my region but that's a lie since it worked on my old phone on the same phone plan.

![](https://us.v-cdn.net/6032561/uploads/editor/zx/wg5vv6l40euo.jpg "")

It also seems to be a widespread problem since there have been multiple threads about this recently. Can we at least have confirmation that Fizz are looking into it instead of just copy/pasting the same unhelpful reply and locking the thread?

Thank you.

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 12,410 ✭✭

    Hi
    Do you have unlimited SMS, but if it was working before should work now too

    But I believe that you did everything only the support can guide you https://fizz.ca/en/support

  • Whizz
    Whizz Posts: 25,462 admin

    Hello catsoop,

    I am sorry to hear that you have this issue.

    OnePlus 13 is not a compatible Fizz VoLTE phone model and we cannot guarantee the functionality of the services included in your plan in this situation. However, I suggest you update the android version to the latest version and make a test to see if the phone is VoLTE certified by dialing and calling #TEST (#8378). 

    If you have the most recent android version and the test receives a positive answer, it is possible that you device is VoLTE compatible, however, since the phone is not certified by Fizz, we cannot guarantee that there will not be limitations. You can see more details about this here: https://fizz.ca/en/faq/compatible-devices

    I also suggest you test the sim card into another phone and see if the same situation will happen with the RCS messages. If the issue persists, please contact our agents, they will assist you further. You can get in contact with us here: https://fizz.ca/en/support

    Thank you for understanding! 

    Have a good one, 
    -Alexandra, Community Moderator

This discussion has been closed.

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