There was an error installing the Fizz eSIM on an iPhone with both a physical SIM and another eSIM a

bosira1

I’m currently using an iPhone 14 Pro with both a physical SIM card and an active eSIM from my previous provider (K Telecom).

While installing the Fizz eSIM following the steps on my iPhone, I was prompted to select the existing eSIM (K Telecom) during the setup process. The option appeared as “Turn Off K Telecom,” and I selected it. As a result, the Fizz eSIM was successfully installed — however, the original K Telecom eSIM completely disappeared from the iPhone’s SIM list.

No matter how many times I explain this to Fizz customer support, they don’t seem to understand the issue.

In the end, the only solution I had was to request a reissue of my K Telecom eSIM — which required me to pay an additional fee.

Feeling distrustful of the situation, I requested a cancellation of the Fizz activation. However, even after 3 days, nothing has been resolved.

This issue clearly calls for improvement from the developers’ side.

Whizz

Hello bosira1 

I am sorry for your situation.
Verifying your account, your Fizz plan is active and in good standing.
The eSIM status is enabled, if you encounter any issue, please do not hesitate to contact us by chat:https://fizz.ca/en/support
Please consult our FAQ too:https://fizz.ca/en/faq/activation-how-do-i-transfer-my-current-phone-number-to-fizz

Thank you for your understanding.

Have a nice day.

-Simona, Community Moderator