There was an error installing the Fizz eSIM on an iPhone with both a physical SIM and another eSIM a

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bosira1
bosira1 Posts: 2
edited July 1 in My Mobile
I’m currently using an iPhone 14 Pro with both a physical SIM card and an active eSIM from my previous provider (K Telecom).

While installing the Fizz eSIM following the steps on my iPhone, I was prompted to select the existing eSIM (K Telecom) during the setup process. The option appeared as “Turn Off K Telecom,” and I selected it. As a result, the Fizz eSIM was successfully installed — however, the original K Telecom eSIM completely disappeared from the iPhone’s SIM list.

No matter how many times I explain this to Fizz customer support, they don’t seem to understand the issue.

In the end, the only solution I had was to request a reissue of my K Telecom eSIM — which required me to pay an additional fee.

Feeling distrustful of the situation, I requested a cancellation of the Fizz activation. However, even after 3 days, nothing has been resolved.

This issue clearly calls for improvement from the developers’ side.

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