Still waiting on a resolution on open ticket from late April / early May

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bomberman
bomberman Posts: 7 ✭✭
edited July 1 in My Mobile

Ticket #338558

Answers

  • Mike RZMAX
    Mike RZMAX Posts: 5,409 ✭✭

    @bomberman said:
    Ticket #338558

    Contact support
    https://fizz.ca/en/support

  • Mark123_2024
    Mark123_2024 Posts: 7,221 ✭✭

    We are just users in here. You should contact the support team.

  • Whizz
    Whizz Posts: 25,427 admin

    Hello bomberman ,

    Sorry to hear about the issue.

    I verified your account and it appears that the return order has been cancelled as it looks like the device was not sent.
    Could you please confirm on your side that you indeed sent the device?

    If you did, please reach our customer service on chat : https://fizz.ca/en/support as they will need a few more details before investigating further.

    Thank you for your understanding.
    Have a good one,
    Raul, Community Moderator

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