My phone plan isn't working and is pending activation.

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Belinda
Belinda Posts: 2 ✭
edited June 30 in My Mobile
I provided the correct IMEI on my phone and the account number on the current provider to attempt to transfer my current number. Unfortunately, both ways didn't work. I have reached out to online support many times in two days. However, my problem still hasn't been resolved so far. I am just wondering if I could get a refund if the problem persists for a long time to not be fixed, as I will miss the last opportunity to transfer the number from my current provider due to the expiration of the current plan.

Best Answer

  • Whizz
    Whizz Posts: 25,427 admin
    Answer ✓

    Hello @Belinda

    Thank you for letting us know about this.

    I verified your account and I can see that the situation was escalated to a dedicated department. In the meantime, the transfer of your phone number was completed as well.

    If you encounter any issues with your new Fizz plan, please contact us from the support page and we will assist you accordingly. You can do that here: https://fizz.ca/en/support
    

    Have a good one!
    -Vlad, Community Moderator

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