Sms don't work

Mckenzie1972

My sms doesn't work s23 ultra unless I use wifi this is group chat only if Im texting 1 person fine more than 2 nothing won't work send or receive

Whizz

Hello @Mckenzie1972

Thank you for letting us know about this.

I verified your account, and I want to inform you that a ticket was already escalated to our technical team regarding this situation. You can check the status of your ticket in your Fizz account > My settings> My Tickets. Also, a resolution from the ticket was already sent to you via email.

If the issues persist after following the steps received, please reply to the most recent email from us or contact us from the support page.

We appreciate your patience and understanding.

Have a good one!
-Vlad, Community Moderator

elena code xzi4t

Do you use the original SMS application?
Do you have unlimited SMS or money in the fizz's wallet (only for ON and QC), or an addon
You should check the SMSC

This is a good guide https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages

Or go here to contact the support https://fizz.ca/en/support