Data not working/eSIM

Sadie

I have just switched to Fizz and my data doesn't work. I checked the setting on my phone and doesn't look like has a problem, but not sure. The only thing that comes to my mind is that I can't install eSIM (when scanning the QR code, it says can't install the eSIM)... my calls and messages are working though. I appreciate it if you could help me.

Whizz

Hello @Sadie,

Thank you for letting us know about this.

I verified your account and I can see that you already used all the mobile data included in your monthly plan. You can see this in your Fizz account under My plans > Usage > Daily usage.

As I can see that a lot of data was using in a short period of time, I recommend checking out this FAQ: https://fizz.ca/en/faq/my-telephone-is-using-an-usual-or-high-amount-of-data-why

If you need more data, I recommend trying your luck on the data gifting forum. You can do that here: https://forum.fizz.ca/en/categories/data-gifting

Also, if you need more data than you receive, you can always get an add-on. You can find more information on this topic here: https://fizz.ca/en/faq/what-is-an-add-on-and-how-do-i-buy-one

Have a good one!
-Vlad, Community Moderator