Fizz disables RCS for plans not including Text messages.

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PotatoStarch
PotatoStarch Posts: 95 ✭✭
edited July 1 in My Mobile

Why is RCS disabled for subscriptions that use wallet for texts?
Is there an actual cost to it for carrier, or is it just an incentive to have a monthly text option in plan?

From link:
`To use RCS, you need to have:

A mobile plan including text messaging and access to mobile data or Wi-Fi

A compatible phone on Android version 5.0 or higher

An updated Google Messages application
`
https://fizz.ca/en/faq/whats-rcs-messaging-android-phones?_gl=1*1wvjalc*_gcl_aw*R0NMLjE3NTA5NjAwMjIuQ2p3S0NBanczX1BDQmhBMkVpd0FrSF9qNHNnT3JoaVkyZXN4bEZ6cHJMSEdJX0F2QzZ2elIzcmoyMTZqZWdySUxfY0c0ckIxNTl0cmV4b0NmbGNRQXZEX0J3RQ..*_gcl_dc*R0NMLjE3NTA3OTUwNTMuQ05XRC1KQ0cySTBERlZaU1J3RWQ1dWtxdVE.*_gcl_au*MzAzMDQyMDI4LjE3NTAyMTk0MzQ.*_ga*MzUxMDgxNzM3LjE3MzQ2NjI3Nzk.*_ga_J34MDEW0ZM*czE3NTEyMjc2MDgkbzUkZzEkdDE3NTEyMjc2MTMkajU1JGwwJGgxMzQ5MjM4MjAy#3

Best Answers

  • Rastin
    Rastin Posts: 738 ✭✭
    Answer ✓

    My guess is that you can text for free with rcs and since you're not paying for unlimited texting they want to bill you for each text so they disabled rcs.

  • suresh0704
    suresh0704 Posts: 135 ✭✭
    Answer ✓

    I am not sure though but I think we can send RCS messages like iMessages without text plan.

  • MobileFizzer_VBMV6
    MobileFizzer_VBMV6 Posts: 264 ✭✭
    edited June 30 Answer ✓

    To activate RCS, your phone is sending an SMS to Google. No SMS in your plan = can't confirm the number. It's normal, this has nothing to do with Fizz. You can add money to your wallet if you don't have a texting plan. You will then pay for this message.

    RCS won't currently activate with Fizz even if there is money in the wallet. No money is being deducted from the wallet.

    All at the same time, RCS activates just fine on an overseas SIM card that is roaming locally. And it doesn't have unlimited texts while in roaming.

    Thus, any claim that an unlimited text plan is required in general for using RCS is myth. Whether it is required for Fizz specifically is the big question. After all https://fizz.ca/en/faq/whats-rcs-messaging-android-phones just says that "a mobile plan including text messaging" is required. It doesn't specify whether this means "unlimited text messaging". After all, a mobile plan with money in the wallet does include text messaging.

  • J_L_79471_ref_F77OI
    J_L_79471_ref_F77OI Posts: 222 ✭✭
    Answer ✓

    @PotatoStarch said:
    Why is RCS disabled for subscriptions that use wallet for texts?
    Is there an actual cost to it for carrier, or is it just an incentive to have a monthly text option in plan?

    From link:
    `To use RCS, you need to have:

    A mobile plan including text messaging and access to mobile data or Wi-Fi

    A compatible phone on Android version 5.0 or higher

    An updated Google Messages application
    `
    https://fizz.ca/en/faq/whats-rcs-messaging-android-phones?_gl=1*1wvjalc*_gcl_aw*R0NMLjE3NTA5NjAwMjIuQ2p3S0NBanczX1BDQmhBMkVpd0FrSF9qNHNnT3JoaVkyZXN4bEZ6cHJMSEdJX0F2QzZ2elIzcmoyMTZqZWdySUxfY0c0ckIxNTl0cmV4b0NmbGNRQXZEX0J3RQ..*_gcl_dc*R0NMLjE3NTA3OTUwNTMuQ05XRC1KQ0cySTBERlZaU1J3RWQ1dWtxdVE.*_gcl_au*MzAzMDQyMDI4LjE3NTAyMTk0MzQ.*_ga*MzUxMDgxNzM3LjE3MzQ2NjI3Nzk.*_ga_J34MDEW0ZM*czE3NTEyMjc2MDgkbzUkZzEkdDE3NTEyMjc2MTMkajU1JGwwJGgxMzQ5MjM4MjAy#3

    I don't have unlimited text in my plan anymore and have been using RCS (Google Message) for over a year without any problem (with money in my wallet for an occasional SMS).

    Not very likely that Fizz would disable RCS for you but not for me... could it be something else?

  • MobileFizzer_VBMV6
    MobileFizzer_VBMV6 Posts: 264 ✭✭
    Answer ✓

    From the number of people reporting issues in the last few days who had previously used it successfully, it may be a technical issue at Fizz. Hopefully temporary. May want to open a support ticket with Fizz.

  • Bois_3ISKD
    Bois_3ISKD Posts: 4,938 ✭✭
    Answer ✓

    @PotatoStarch said:
    I contacted Fizz customer support, they say RCS is available with "Pay as you go" (Wallet) subscriptions, so it shouldn't be restricted only to plans with unlimited texts.
    However, Google status is still "Fizz: Not supported" and I see a lot of other posts of users not able to use RCS after porting number from different providers.

    Thanks for this follow-up on RCS, very interesting!

  • Mike RZMAX
    Mike RZMAX Posts: 5,345 ✭✭
    Answer ✓

    @Mark123_2024 said:
    RCS is not available for instant.

    Where did you get this information?

Answers

  • Mark123_2024
    Mark123_2024 Posts: 7,155 ✭✭

    @suresh0704 said:
    I am not sure though but I think we can send RCS messages like iMessages without text plan.

    It's not the same thing.

  • SR_WWZ9E
    SR_WWZ9E Posts: 43 ✭✭
    edited June 30

    To activate RCS, your phone is sending an SMS to Google. No SMS in your plan = can't confirm the number. It's normal, this has nothing to do with Fizz. You can add money to your wallet if you don't have a texting plan. You will then pay for this message. 🙂

  • swatt_code_K2HJV
    swatt_code_K2HJV Posts: 461 ✭✭

    May be a @Whizz may answer this question.

  • PotatoStarch
    PotatoStarch Posts: 95 ✭✭

    I contacted Fizz customer support, they say RCS is available with "Pay as you go" (Wallet) subscriptions, so it shouldn't be restricted only to plans with unlimited texts.
    However, Google status is still "Fizz: Not supported" and I see a lot of other posts of users not able to use RCS after porting number from different providers.

  • Mark123_2024
    Mark123_2024 Posts: 7,155 ✭✭

    RCS is not available for instant.

  • MobileFizzer_VBMV6
    MobileFizzer_VBMV6 Posts: 264 ✭✭

    However, Google status is still "Fizz: Not supported" and I see a lot of other posts of users not able to use RCS after porting number from different providers.

    It doesn't have to do anything with porting. I got a new number from Fizz and it is not working either.

  • PotatoStarch
    PotatoStarch Posts: 95 ✭✭

    @MobileFizzer_VBMV6 said:

    However, Google status is still "Fizz: Not supported" and I see a lot of other posts of users not able to use RCS after porting number from different providers.

    It doesn't have to do anything with porting. I got a new number from Fizz and it is not working either.

    I didn't say it does.
    I said people complained it doesn't work after porting from other providers, meaning it worked with other providers.

  • Whizz
    Whizz Posts: 25,384 admin

    Hello @PotatoStarch,

    To be able to use RCS message with Fizz on Android, make sure that you have:
    -A mobile plan including text messaging and access to mobile data or Wi-Fi
    -A compatible phone on Android version 5.0 or higher
    -An updated Google Messages application

    Please consult our FAQ for more details:https://fizz.ca/en/faq/whats-rcs-messaging-android-phones

    If you encounter any issues, I recommend you to restart your phone, update the network settings also test the SIM card in another device that is compatible.
    For further assistance, please contact us by chat to investigate further and help:https://fizz.ca/en/support

    Thank you for your kind understanding.
    Have a nice day!
    -Simona, Community Moderator

This discussion has been closed.