activation still pending

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maho
maho Posts: 2 ✭
edited June 26 in My Mobile
I activated my esim yesterday at 12pm and transfered my number. It's 11 am and still pending ???? How long does it take?

Answers

  • Whizz
    Whizz Posts: 25,435 admin

    Hello maho ,
    I am sorry to hear that. 
    I have verified your account and I could see that the transfer was not initiated yet.
    Please note that the transfer needs to be initiated by you through your account. To do so, kindly log in to your account, navigate to Manage Plan, and select Install eSIM.
    In cases where the eSIM was not properly installed, the transfer must be started manually by clicking on the Start Transfer button within your account.
    For more detailed instructions, you can view the process here: https://fizz.ca/en/faq/install-and-activate-esim
    If you need any further assistance with this process, our agents are available to help you via live chat. You can connect with them here: https://fizz.ca/en/support
    Thank you for understanding! 
    Have a good one, 
    -Alexandra, Community Moderator

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