Unable to purchase Travel Data

YICHEN Y.

Hi,
I'm traveling to UAE tomorrow night and I couldn't purchase the travel data package.
After I choose the country, it show 3 data options, but I can't select/click on any of them.

Also I couldn't access the "My Plans" section of my account, the loading circle just kept spinning and nothing show up.

Is there a problem of the website?

I like Fizz, but come'on, please work harder on the website accessibility and stability, since it's one of very few ways end users could manage their account. It can't be broken so often like this. some days I can't print my bill, some days I can't log in.... you have been in business since 2018 and it's still buggy!! it's really not professional and complete as a communication service provider.

Andrei_ref_R7VK1

Try to clear the cash, cookies, open the site in Incognito mode or in a different browser.

Whizz

Hello YICHEN Y.

Thank you for letting us know about this.

 In order to make sure that the Fizz website functions properly, I recommend clearing cache and cookies from your browser. If the issues persist, please try accessing your account using a different browser or a private/incognito window.

In case that you still encounter issues, please contact us from the support page for the appropriate assistance. You can do that here: https://fizz.ca/en/support

We appreciate your understanding in this situation.

Have a good one!

-Vlad, Community Moderator

YICHEN Y.

@Andrei_ref_R7VK1 said:
Try to clear the cash, cookies, open the site in Incognito mode or in a different browser.

Hi Andrei, thank you for the help.

I have tried clear caches and etc.
and I have tired to access that function with Chrome, Edge and Opera. All showing the same issue.