Porting In Technical Issue - 7 days!

NeverEnder
NeverEnder Posts: 2 ✭
edited 1:29AM in My Mobile
Hey everyone,
My phone has had a technical issue with porting in. I've been without a phone number now for 7 days (technically 6.5 days. It feels ridiculously long and I can't keep going without a phone number.

Has anyone else experienced this issue for as long as me? How long did it take to resolve? Should I just give up and make a new account somewhere else and lose my phone number?

I really need help because I can't keep living without a phone number, and the only thing support tells me is 'we're working on it', but I can't understand how someone can actually be working on it for days with no update.

Answers

  • Whizz
    Whizz Posts: 25,237 admin

    Hello NeverEnder,

    I am sorry to hear about the situation encountered.
    I have verified your account, and the transfer appears to be complete; however, the plan is currently in pending activation. I also see that you have a ticket in progress. Please remain patient as our team works on resolving your issue; they will reach out to you with an update soon.

    I sincerely apologize for the time it’s taking to resolve your issue. Please rest assured that we are doing everything we can to assist you and to provide a solution as quickly as possible. Thank you for your patience and understanding.

    If you need any further assistance, you can also reach out to us through live chat here: https://fizz.ca/en/support

    Thank you once again! 
    Have a good day! 
    -Alexandra, Community Moderator

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