Receiving calls abroad

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mishakob
mishakob Posts: 2 ✭
edited June 19 in My Mobile
How can I start receiving calls when abroad? Currently I'm unable to accept the call and it's imperative that I do. I just bought an international calls add-on, but that didn't seem to solve the issue. Help?

Answers

  • Whizz
    Whizz Posts: 25,401 admin

    Hello mishakob,

    Making and receiving calls outside Canada and the United States is currently unavailable. However, text messaging - incoming messages are free and can be received even if you are outside your coverage area - and data usage remain accessible; calling and receiving calls in roaming is not yet permitted, this is why you cannot accept the calls. You can see more about this subject on our FAQ: https://fizz.ca/en/faq/im-travelling-outside-my-coverage-zone-what-are-my-roaming-options

    Please note that our international calls add-on is designed to allow you to call from Canada to other countries. It cannot be used to make international calls from other countries to Canada. Please consult this FAQ for more details: https://fizz.ca/en/faq/what-is-an-add-on-and-how-do-i-buy-one

    Our customer service agents are available to assist you further regarding this matter. I recommend contacting them through this link: https://fizz.ca/en/support

    Thank you for understanding! 
    Have a good one, 
    -Alexandra, Community Moderator


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