Can you confirm the phone activation worked?

Maureen

I activated a new SIM card but the phone is not receiving calls

Whizz

Hello Maureen,

Thank you for contacting us.
I have verified your account and the transfer is not completed due to an error related that the IMEI provided is not correct.
 You can retry the transfer from your account, Notifications, Resubmit.
Please make sure you are adding the correct information.
You can consult our FAQ too:https://fizz.ca/en/faq/im-having-problems-transferring-my-current-phone-number-to-fizz-why-what-can-i-do
If you encounter any issue, please do not hesitate to contact us by chat to offer you assistance in real-time.
We appreciate your interest and cooperation.
Have a nice day!
-Simona, Community Moderator