Issue with using the add-a-line number

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Shanto2025
Shanto2025 Posts: 5 ✭✭
edited June 15 in My Mobile
Hey,
I had added another line under my account and I brought the number over from a different company. But the thing is - it's not working, like I can call on that number but I can't receive call from that number

Answers

  • Whizz
    Whizz Posts: 25,461 admin

    Hello Shanto2025,
    I have verified your account and I can confirm that you your plan has been transferred to us successfully.
    Have you tried to restart the phone? 
    Sometimes a simply restart can fix these situations.
    Do you encounter the issue with all phone numbers or this specific one?
    More details can be found here https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why
    If the situations persists you can reach us to https://fizz.ca/en/support
    Have a nice day.
    -Mihai, Community Moderator 

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