Roku TV App needs improvement and new channels are needed.

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HW
HW Posts: 13 ✭✭
edited June 17 in TV

Hi!
On April 9, I reported an issue I was experiencing with Fizz TV on Roku. When changing channels, the app shows the channel name but not the program currently airing. Additionally, the app sometimes freezes and displays a spinning wheel when switching channels.

Due to these ongoing issues, I unsubscribed.

On June 9, I decided to resubscribe to see if the problem had been resolved — unfortunately, it had not. The Roku TV app still has the same issues as before. As I mentioned in April, this seems to be a long-standing problem that VMedia has not addressed for over two years.

I’ve now unsubscribed again, but I plan to try the service once more in August. By then, I hope to see some improvements, including the addition of these channels:

Home Network

History Channel

History2 (H2)

Showcase

Flavour Network

Smithsonian Channel

These are must-have channels.

I also suggest adding CTV VOD to the service. Currently, only Global TV VOD is available.

Lastly, the picture quality needs improvement to meet today’s viewing standards.

Thank you.

Answers

  • Whizz
    Whizz Posts: 25,462 admin

    Hello HW , 


    Sorry to hear about the issues.
    We`ll try to discuss the the suggestions you forwarded here as we are sorry that you did not have an appropriate experience with the services.

    If you want to subscribe back again in the near future, please do reach our customer service on chat : https://fizz.ca/en/support so we can check if any issue can be resolved in the meantime, as now it`s too late.

    Thank you for your understanding.
    Have a good one,
    Raul, Community Moderator

This discussion has been closed.

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