My plan is offered at a cheaper price...

Seha

I saw my internet plan is offered at a cheaper price. However, when I try to do the change, since the plan parameters do not change the Fizz tool does not authorize the change.
Is there a moderator that can contact me for further communication?

Shmutz

I saw other people post the same issue, they suggested changing plan then changing back or contacting supported via chat

Whizz

Hello @Seha,

Thank you for letting us know about this situation.

I investigated your Fizz account, and I can see that the plan change option is available for your internet plan. You can make the modifications from your Fizz account under My plans > Manage plan > Change my plan.

You can find more information on this topic here: https://fizz.ca/en/faq/i-would-like-to-change-my-fizz-home-internet-plan-how-do-i-do-this

If you encountered issues with the process, please try again using an incognito/private browser window. If that still doesn't work, please contact us from the support page and provide more details about the situation. You can do that here: https://fizz.ca/en/support


Have a good one!
-Vlad, Community Moderator

Mike RZMAX

@Seha said:
I saw my internet plan is offered at a cheaper price. However, when I try to do the change, since the plan parameters do not change the Fizz tool does not authorize the change.
Is there a moderator that can contact me for further communication?

Contact support
https://fizz.ca/en/support

Seha

Thank you.