Proceed to payment not working

priker
priker Posts: 2 ✭✭
edited June 12 in Internet

Hello, my service is suspended and when I click on proceed to payment, the page just refreshes and nothing happens.. I just want to pay my bill, help!

Answers

  • Whizz
    Whizz Posts: 25,198 admin

    Hello priker 

    I am sorry for your situation.
    I invite you to update the payment method and then retry the payment from an incognito page of your browser.
    Please update the payment method, under My settings, Payment methods, Update payment method.
    Once you added a new card, please set it as default to your plan under My plans, Manage, Change payment method.
    Then, you can make the payment under My plans, Proceed to payment.
    Please consult our FAQ too:https://fizz.ca/en/faq/how-do-i-fix-payment-issue
    If you still encounter any issue, please do not hesitate to contact us by chat to investigate further and help you.
    Thank you for your cooperation.

    Have a good one.
    Simona, Community Moderator

  • Shmutz
    Shmutz Posts: 201 ✭✭

    Sometimes pages don't load properly, you can wait a few minutes and refresh the page to try again or contact support via chat in your account/WhatsApp

This discussion has been closed.

Categories