i cannot activate my sim card

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Vladut
Vladut Posts: 16 ✭✭
edited June 12 in My Mobile

recevied it in the mail yesterday and when i go ti activate it the page either goes blank after i try to continue or it just stays the same. Please if anyone know how to fix this help me, ive tried contacting them, using incognito or other devices/browsers but its the same on all.

Best Answer

  • Shmutz
    Shmutz Posts: 271 ✭✭
    Answer ✓

    Sometimes pages in my account appear blank too, if refreshing doesn't work waiting a few minutes usually does.
    If you contacted support, what did they say?

Answers

  • Whizz
    Whizz Posts: 25,548 admin

    Hello Vladut,

     I’m sorry to hear about the issue you're experiencing. I’ve checked your account and can see that you attempted to activate your SIM card, but the order did not complete successfully. We recommend clearing your cookies and cache, then waiting 30 minutes before trying to activate your SIM again by visiting: Fizz.ca/activate. You can find more information and detailed steps here: https://fizz.ca/en/faq/activate

    Please follow the on-screen instructions carefully. If you’re still unable to activate your SIM card after trying these steps, don’t hesitate to contact us. You can reach our agents by accessing this link: https://fizz.ca/en/support

    Have a good one,
    -Alexandra, Community Moderator

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