Pending activation for 4 days

katrp
katrp Posts: 2 ✭
edited June 12 in My Mobile
I am trying to transfer my number from another provider and when I contacted my old provider they said no request to port has been made. I downloaded the esim and got an error message, but clicked transfer number and no notifications from fizz in the last 4 days. What should I do?

Best Answer

  • Whizz
    Whizz Posts: 25,224 admin
    Answer ✓

    Hello @katrp,

    Thank you for letting us know about this situation.

    I verified your account, and I noticed that your transfer request is still in progress at the moment. This is most likely an issue from the system, as it shouldn't remain in progress for more than 24 hours.

    I recommend contacting us directly on our live chat so an agent can assist you to install the eSIM and retry the transfer.

    You can contact us on our chat directly from the support page here: https://fizz.ca/en/support
    
    We appreciate your understanding in this situation.

    Have a good one!
    -Vlad, Community Moderator

Answers

  • Mike RZMAX
    Mike RZMAX Posts: 5,124 ✭✭

    @katrp said:
    I am trying to transfer my number from another provider and when I contacted my old provider they said no request to port has been made. I downloaded the esim and got an error message, but clicked transfer number and no notifications from fizz in the last 4 days. What should I do?

    Contact support
    https://fizz.ca/en/support

This discussion has been closed.

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