Delivery never came

Samyel
Samyel Posts: 2 ✭
edited June 8 in Internet
Hi I had my delivery we the tech on the 06-06-2025 and he never showed up

Answers

  • Mike RZMAX
    Mike RZMAX Posts: 5,140 ✭✭
    edited June 8

    @Samyel said:
    Hi I had my delivery we the tech on the 06-06-2025 and he never showed up

    Contact support to schedule an appointment with a technician
    https://fizz.ca/en/support

    https://forum.fizz.ca/en/discussion/2237334/self-installation-vs-vip-installation

  • Whizz
    Whizz Posts: 25,238 admin

    Hello Samyel,
    We are sorry to hear about this situation. 
    After making the necessary verifications into the Fizz account associated with this email address, we noticed that there is no broadband subscription visible therefore this is why no one came. 
    In this case, we kindly suggest you to start over the process. 
    To do that, you can access My plans- Add a home internet plan and then follow the on-screen steps to complete the process. 
    In the moment of subscribing, the payment for the plan is taken even though the activation will start after the modem will be delivered therefore please confirm the payment. 
    After that, the plan will appear in My plans section from your Fizz account. 
    Here are more details: https://fizz.ca/en/faq/how-do-i-subscribe-to-fizz-home-internet 
    In case you are facing any issues, feel free to reach the online customer services by using this link: https://fizz.ca/en/support 
    Have a nice day. 
    -Lavinia, Community Moderator 
     

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