How to ask for Internet Modem Signal test

Michael Di Loreto
Michael Di Loreto Posts: 3 ✭✭
edited June 3 in Internet

Hello,
I recently moved to a new location, and i'm having intermittent internet issues. At first i thought it was my unifi router and access points, but i went straight into the modem and i continue to have packet drops when i ping -t outside my network (eg: google)

Best Answer

  • Whizz
    Whizz Posts: 25,258 admin
    Answer ✓

    Hello Michael Di Loreto,

    Thank you for letting us know about this.

    I have made the necessary verifications in our tools, and I see there is no unavailability declared in your sector and your modem signals appear to be optimal.

    In this situation I recommend installing the Fizz Wi-Fi application in order to perform a network scan. You will have to add your modem details, and you will be able to perform the scan from the Tools and support section. At the end, you will receive more details about your network and what might be causing issues.

    You can find more information on this topic here: https://fizz.ca/en/faq/how-can-fizz-wi-fi-app-help-me

    Also, if you cannot identify the issue using the Wi Fi application, I recommend contacting us from the support page so we can assist you properly. You can do that here:  https://fizz.ca/en/support


    Have a good one!
    -Vlad, Community Moderator

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