Attention: changing to recommended plan misleading/scam!
Be careful when selecting a new recommended plan as they don't consider the same bonuses.
I posted yesterday about my internet plan, which was prompted by this recommendation:
It seems that, for the same price, I would be getting higher speeds. However, the confirmation email and receipt, showed that this plan would in fact be 45$ instead of 39$ !!
I get a 6$ rebate on my internet from my bonuses so these offers are not at all the same! They applied the rebate on the recommended plan but not the current plan. A better comparison would be to consider the rebate for both (33$ vs 39$) or none (39$ vs 45$).
I don't know if it's a glitch but showing both these plans as 39$ seems incredibly misleading and I'm glad I caught it and cancelled the change before my next billing cycle.
Look closely at your receipt after changing your plan...
Best Answer
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Hello @Thierry C. #38944,
Thank you for letting us know about this situation.
I verified the details provided and I can see that the prices you received for the current plan and the recommended one are not accurate.
I want to inform you that this is most likely a display issue, and it is not intended. Because of this, I escalated a ticket for our technical team in order to investigate further.
You can see this ticket in your Fizz account under My settings > My Tickets. You will be informed via email as soon as we have an update on the situation.
We appreciate your understanding in this situation.
Have a good one!
-Vlad, Community Moderator2
Answers
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@whizz read this please!
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Yes, the new price already includes the rebate from your bonuses.
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I agree, also is the rebate a permanent one or will it revert to $45 after some time
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Thanks for your share. It is very important.
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@Namzy said:
I agree, also is the rebate a permanent one or will it revert to $45 after some timeThe rebate is permanent unless you switch out your bonuses.
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@alexanderluo10890 said:
Yes, the new price already includes the rebate from your bonuses.It would be nice to have a little asterisk or something specifying that 😅
Marking both as the same price, I’m sure many unaware people fall for it thinking they’re getting a plan upgrade.0 -
@Thierry C. #38944 said:
Be careful when selecting a new recommended plan as they don't consider the same bonuses.I posted yesterday about my internet plan, which was prompted by this recommendation:
It seems that, for the same price, I would be getting higher speeds. However, the confirmation email and receipt, showed that this plan would in fact be 45$ instead of 39$ !!
I get a 6$ rebate on my internet from my bonuses so these offers are not at all the same! They applied the rebate on the recommended plan but not the current plan. A better comparison would be to consider the rebate for both (33$ vs 39$) or none (39$ vs 45$).
I don't know if it's a glitch but showing both these plans as 39$ seems incredibly misleading and I'm glad I caught it and cancelled the change before my next billing cycle.
Look closely at your receipt after changing your plan...
I see exactly the same thing you do. It is very misleading, but surely more of a mistake than a scam. There were a lot of little changes on the site lately, looks like someone didn't do their job properly.
Thanks for pointing it out, it needs to be corrected fast.
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@J_L_79471_ref_F77OI said:
I see exactly the same thing you do. It is very misleading, but surely more of a mistake than a scam. There were a lot of little changes on the site lately, looks like someone didn't do their job properly.
Thanks for pointing it out, it needs to be corrected fast.
Yes, probably a mistake in the code but very easy to pay more for it without realizing, hopefully it will be fixed soon.
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Thanks for the post! More people need to see it.
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This is a mistake. I've had this problem a few times before. When the switch to the new plan took effect, all the amounts were correct.
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