Are people still experiencing a lot of bugs with the Fizz website?

ksok27
ksok27 Posts: 2 ✭
edited June 2 in My Mobile
I kept trying to set up a new plan through Fizz. When I clicked 'Confirm' to pay for my new plan, I received a generic error message with no explanation. I had to try on three different devices and on different networks. It eventually worked on my phone over the mobile network. I noticed Fizz is advertising way more in Winnipeg, and I really want them to succeed because it would mean more competition in the Canadian telcomms market. So, I'm posting this to bring more attention to the site functionality issues. I guarantee they are losing potential converting customers because of similar issues.

Best Answer

  • Whizz
    Whizz Posts: 25,080 admin
    Answer ✓

    Hello @ksok27,

    Thank you for letting us know about this situation.

    We understand that the website can be moving a bit slow sometimes, due to a large number of users accessing it during peak times. However, I can assure you that we have dedicated teams working to improve the website functionality and performance.

    I verified your account, and I don't see any plan opened recently. If you still encounter issues, I recommend clearing cache and cookies from your browser and trying again using an incognito/private window.

    Also, if you encounter issues in the future, I recommend contacting us directly from the support page so we can provide the proper assistance as soon as possible. You can do that here: https://fizz.ca/en/support
    
    We appreciate your understanding in this situation.

    Have a good one!
    -Vlad, Community Moderator

Answers

  • Mike RZMAX
    Mike RZMAX Posts: 4,897 ✭✭

    Hi @ksok27

    Clear your browser cache, try a private browser, turn off your VPN if you have one.

  • swatt_code_K2HJV
    swatt_code_K2HJV Posts: 246 ✭✭

    Thank's for your advice.

  • G225 code IRSGE
    G225 code IRSGE Posts: 6,476 ✭✭

    @ksok27 said:
    I kept trying to set up a new plan through Fizz. When I clicked 'Confirm' to pay for my new plan, I received a generic error message with no explanation. I had to try on three different devices and on different networks. It eventually worked on my phone over the mobile network. I noticed Fizz is advertising way more in Winnipeg, and I really want them to succeed because it would mean more competition in the Canadian telcomms market. So, I'm posting this to bring more attention to the site functionality issues. I guarantee they are losing potential converting customers because of similar issues.

    Try mode private with your browser. Des able VPN if you have.

  • alexanderluo10890
    alexanderluo10890 Posts: 662 ✭✭

    I also have some login issues, maybe related to browser incompatible.

This discussion has been closed.

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